We now live in a digital age. The internet review has replaced what was previously excellent old-fashioned word-of-mouth marketing. As a result, law firms need to prioritize their online review profile and maintain an excellent overall rating. Clients certainly need to conduct web research before beginning to know about your firm. What better way to get a sense of what to expect from a firm than to read online reviews about you? So, how can you get yourself out there effectively?
Here are some great ways to help your firm get more online reviews:
1. Ask for reviews
You must be willing to ask for something if you want it. Begin by asking those who have previously used your service or product, "How was your experience?" in a neutral manner, and then make it simple for them to submit a review.
Encourage your initial reviewers to be someone you trust, but don't ask them to say something they don't believe. Ask them to submit thorough, honest comments and establish a good trend on your review site so that the unhappy client doesn't set the tone for your business.
2. Follow the rules
The guidelines for each of the third-party review sites are different. The Federal Trade Commission has its own set of guidelines. You cannot give a monetary inducement in return for favorable feedback, and this is a clear rule for testimonials.
3. Monitor reviews
Keeping an eye on your overall rating is the most important action you can take! This might be aggravating since you'll have to see your overall rating drop from time to time. Make sure you respond to reviews, good or bad, to establish credibility.
These suggestions can help you improve your market review strategies and bottom-of-the-funnel marketing. The harder it is for the competitors to catch up with your growing number of reviews, the more difficult it will be for them to keep up with your business. To acquire a competitive edge, you should start collecting reviews as soon as possible.
If you need help managing your online reviews, reach out to Prime Legal today. We help our clients improve their strategy, marketing, pricing, and sales.